Privacy policy

Last updated: May 2019

Who are we?

The Avon Gorge & Downs Wildlife Project is working to secure the outstanding wildlife interest of the Bristol side of the Avon Gorge and Clifton and Durdham Downs and to raise awareness and understanding of this unique location and its importance for people and wildlife.

The Project is a partnership of Bristol City Council, Bristol Zoo Gardens, Natural England, University of Bristol, the Society of Merchant Venturers, Downs Committee, and Bristol Zoological Society. The project has three roles: wildlife monitoring, habitat management and education.

The Avon Gorge & Downs Wildlife Project education programme is managed by Bristol Zoological Society. Bristol Zoological Society is a conservation and education charity, which runs and operates Bristol Zoo Gardens and the Wild Place Project.

Registered Address: Bristol Zoological Society Ltd, Clifton, Bristol BS8 3HA

Company registration: 5154176

Charity registration: 1104986

What information do we collect about you?

We collect information about you when you register for an event or ask to go on our mailing list. Website usage information is collected using cookies.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can find out how to disable cookies on your browser here.

Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Embedded content from other websites and social media

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Facebook – we do not hold any data on individuals who interact with us through Facebook. We respond to contact made on Facebook via the Facebook interface, but encourage contact to be made by email to receive a full response. Marketing via Facebook is controlled by Facebook.

What is the legal basis for having your data?

The ‘legal basis’ is our reason under data protection law for having this information. You can find out more about these at

When we are providing you with a product or service your personal data is held under the basis of contract. We will only ask for the information we need and will only use it for administration and provision of the product or service.

To develop what we offer to participants and as part of our education sessions, we use data for analysis, including customer comments and feedback. The basis for this is legitimate interest. Whenever possible, data is anonymised for these purposes.

In some areas we have a legal obligation to keep data such as on purchases and incident reports.

For other areas we will ask for consent – this means we would like to use the information for a specific stated purpose and are asking your permission. If you give your permission it is only for this purpose, and you may withdraw permission at any time.

How will we use the information about you?

We collect information to process your booking. If you contact us with queries or feedback, we will use your information to respond. If you agree, we will email you with events or activities which may be of interest to you.


We would like to send you information about future events which may be of interest to you. If you have given permission for this, you may withdraw this at any time by contacting us. We do not share your information with other organisations for marketing purposes.

Medical information

Some events require us to obtain medical and emergency contact information. This helps us ensure that all participants are safe to take part. In the unlikely event of an incident they allow us to contact a suitable person and to pass essential information on to emergency services.

In most cases these forms are destroyed at the end of the event or experience. If there was an incident, the form would be kept with the incident report which is stored for 5 years as part of our Health and Safety records.

How long do we keep your data?

  • We have to keep all data relating to purchases and other financial transactions for 6 years for our tax records.
  • Incident reports are kept for 5 years for our health and safety records.
  • Medical information forms are destroyed at the end of the day they are needed, unless there has been an incident, or it will be needed for a future event and you have asked us to keep it on file instead of giving a new one.

Customer feedback and complaints are kept for 3 years from the year of contact.

Accessing or amending your information

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of the information we hold, please email or write to Avon Gorge & Downs Biodiversity Education Manager, Learning Department, Bristol Zoo Gardens, Clifton, Bristol BS8 3HA

We want to ensure that your information is correct and up to date, so you are also entitled to ask us to update or remove information which you think is inaccurate.

Removing or restricting your information

You have the right to request that we remove your information from our records, or stop using it for particular purposes. We will do this wherever possible, with the following exceptions:

  • If restriction would prevent us providing a service you have asked for (e.g. booking) and you still wish to receive the service
  • Where we have a legal obligation to retain the information
  • There may be other situations where our business interests require  us to keep your data, and we will advise if it is not possible to remove your data entirely in our response

Changes to policy

We review and update our policies regularly, and any update will be made available on our website.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

  • By email at
  • By mail at Avon Gorge & Downs Biodiversity Education Manager, Learning Department, Bristol Zoo Gardens, Clifton, Bristol BS8 3HA

Photographs by Avon Gorge & Downs Wildlife Project, Denice Stout, Forestry England